Boolchand Service Center

Tickets

Ticket #	Client	Device	Status	Priority	Technician	Opened

Manage Invoices

Customer Name

Invoice ID

Invoice Status

Employee

Created Date

Payment Date

Invoice #	Ticket #	Customer	Employee	Status	Total	Paid	Due	Created	Actions

New Ticket

Taking in a device for repair.

1. Client

2. Device

Manage existing models for this brand

Store WTY — select the exact SKU / sub-model of . Required.

Warranty Status *

Required — select before the ticket can be created.

Lock Code *

Required — enter the passcode/pattern, or choose "None" if the device isn't locked.

Pre-Repair Condition Checklist

Every item must be marked Pass, Fail, or N/A before the ticket can be created.

Intake Disclaimer * I confirm that the device's condition was inspected and recorded above, and that these results are accurate. I accept responsibility for any condition not recorded at the time of intake.

3. Problem & Parts

Problems

Parts (optional, if known now)

4. Additional Details

Assigned Technician *

Repair Warranty Duration

Parts ETA / Repair Due Date

Accessories brought in

Clients

Technician Stars

★ Star★ Manager star ★ Star lost○ Target missed off Day off… Today

Inventory

Low stock only

Branch ID	Product ID	SKU	Name	Brand	Category	Supplier	Cost	Price	Stock

Settings

Staff

Name	Role	Active

Ticket Statuses

The list of statuses tickets can be set to. A status can't be deleted while any ticket currently has it — move those tickets to a different status first. A status marked "Requires outgoing test" can't be selected on a ticket until every item on the Outgoing Test Checklist below is marked Pass.

Name	Closed?	Requires outgoing test?

Counts as closed Requires outgoing test

Ticket Priorities

The list of priority levels tickets can be set to (Low/Normal/High/Urgent by default). A priority can't be deleted while any ticket currently has it — move those tickets to a different priority first.

Optionally set a Turnaround (days) for a priority — e.g. 3 for "Moderate Repair (Within 3 Days Repair)". Once a ticket carries that priority, a countdown starts automatically; if it's still open when the countdown runs out, the ticket is flagged "Delay Form Issued" and its status is locked until an admin reactivates it. Leave it blank for priorities that shouldn't be tracked this way.

Name	Color	Turnaround (days)

Device Checklist (Intake & Outgoing)

One checklist per device category, shown on both ends of a repair — at Intake (New Ticket Step 2, Pre-Repair Condition) and again at Outgoing (post-repair QC, before a ticket can move into a status that requires it — see Ticket Statuses above). Edit it here once and both places stay in sync. At Outgoing, every item must be marked Pass — a Fail or an unanswered item blocks the status change. "Visual Inspection" always shows at Intake too, separately from this list, and can't be removed. Each device category has its own checklist — a Mobile Phone ticket only shows the Mobile Phone items below, a Laptop ticket only the Laptop items, and so on.

Name

Intake Terms & Conditions

Printed on the Device Intake Slip when a ticket is created, above the customer's signature. Editing this updates it for every future intake print immediately.

Invoice Terms & Conditions

Printed on the Invoice, above the customer's signature. This is separate from the Intake Terms above — Intake prints when the device is dropped off, this prints with the bill. Editing this updates it for every future invoice print immediately.

Sales Tax

Applied automatically whenever a ticket's Final Cost is set or changed — the invoice's Sub Total, SalesTax, and Total are recalculated at that rate right away.

Needs Attention Threshold

An open repair ticket with no status change, note, or other update for this many hours shows up under the Tickets list's "Needs Attention" filter — catches a repair that's done but never got entered into the system.

hours

Email (SMTP)

Lets staff email a client directly from a ticket (Settings > Permissions controls who can send). This is one-way — a client's reply lands in this mailbox's normal inbox, not back in the ticket.

SMTP Host

Port

Use SSL (usually port 465 — leave unchecked for 587/25 with STARTTLS)

Username

Password

From Email

From Name

Email Templates

Canned messages staff can pick from when emailing a client from a ticket. Use {{client_name}}, {{ticket_number}}, {{device}} and {{staff_name}} — they're filled in automatically when a template is chosen, and the result can still be edited before sending.

Name	Subject

Import Legacy Tickets

Upload a RepairDesk-style Tickets export (.xlsx) — same format as the command-line import script. Safe to re-run: any ticket number already in the database is skipped.

Import Legacy Invoices

Upload a RepairDesk-style Invoices export (.xlsx). Import tickets first — an invoice can only be linked in when its ticket number is already in the database. Walk-in sales with no ticket number are imported too, with the Ticket # left blank — no placeholder ticket is created for them. Safe to re-run: any invoice already imported is skipped.

Permissions

Controls what each role can add or delete. Admin can always do everything — that column isn't editable, so admin access can never be locked out by a misconfiguration here. Staff management and legacy data import are always admin-only and aren't listed below, for the same reason.

Permission	Technician	Front Desk	Admin

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